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AT&T Web Hosting Support

bulletA call was made to AT&T web hosting 24/7 support (888-932-4678) on 4/1/14 (BTW, they have the same response when it is not April fools day)
bulletNo one will help with the issue.  Someone will give you a support ticket number.
bulletWhat happens next is not well defined.
bulletYou may get a call back within 24-48 hours.
bulletOr your ticket may be closed.
bulletSo their response is to ask for me to change the password on the master FTP, give me a new ticket number, and hang up!!
bulletThis problem has been ongoing for weeks so I suppose 24/7 is 24 days or 7 weeks, their choice.
bullet"Thank you for calling AT&T website solutions, due to unusually high call volume we are currently experiencing long hold times.  Your call will be answered in the order it was received." I think they are more of the problem than the solution.

Apparently no one at AT&T knows how to FTP to their web hosting platform, and there certainly is no one available for support.


1.888.WEB.HOST (888.932.4678)

Hours of Operation
Sales: Mon - Fri 7AM-7PM CST
Billing: Mon - Fri 7AM-7PM CST
Technical support: Available 24/7


A few comments from their other customers:

1416 Reviews For AT&T Headquarters & Corporate Office


worst people i ever dealt with. does any of their employees have a brain? rate them a 1? they owe stars
1 2 3 4 5

Message for CEO

If you can find the time in your day I would like to speak to you not to a recording
1 2 3 4 5
This is the worst service in wireless ever! I have repeatedly called AT&T for 17 years about my dropping calls issue and they have finally said this am that they can't provide consistent service to me for my wireless phone! I have been a customer with them for 17 years of spotty service…today the manager suggested I get a prepaid go phone so I won't have dropped calls! Imagine that!
1 2 3 4 5


Ok so what the heck is going on with this Company? My God 1 month with ATT is like being back in Nam.......Wow. I called for billing and still do not have an cash amount. Two hours on the phone dropped, rerouted, and still no supervisor to talk to......Good bye att.
1 2 3 4 5


I am a new customer (only 2 weeks) with AT&T and totally disappointed! I have been on a transfer roller coast for over 3 hours today and my problem still has not been resolved. I tried their "live chat" on their website and I was clearly dealing with someone from a foreign country. I would NEVER recommend AT&T and am in the process of switching to a different company right now.
1 2 3 4 5

AT&A is the worst!!

AT&T is the worst ever. They are so bad, I wish I could get with 1m people who have at&t get them to corp office and let them hear our issues
1 2 3 4 5

Worst Customer Service Ever

I cannot even describe how bad it is, I will take them to court if I must! What a joke in 2014, terrible customer service, find a training company and fix it, although I bet it is your culture and leadership
1 2 3 4 5


This company really needs to be run out of business it has the worst customer service ever!! If they didn't have a monopoly on phone service they wouldn't be in business for 5 min
1 2 3 4 5
all the negative above is true... but you cant even get corporate on the line 1 210 821 4105 maybe someone else ll have better luck btw that is a negative star
1 2 3 4 5
Try calling one of your stores sometime! if I was a corporate boss I would try taking my company back to the basics and provide customer service.
1 2 3 4 5
This is the worst company ever. They had notoriously and continuously charged me for items I never approved and I spent numerous hours on the phone being transferred from one person to the next repeating myself at least seven to ten times with great frustration. When I finally closed my account they once again tried to charge for services that were not due to them. It is the worst company ever.
1 2 3 4 5

No Service in Customer Service

This is the worst company I have ever dealt with!! I call every month with huge over charges or bc I was suspended due to their error. I get transferred over and over and no one knows what the other is doing. I am working on switching as we speak!
1 2 3 4 5

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