Messages Stuck in Outbox
It doesn’t happen too often but when a message is stuck in the Outbox it can
be a real pain. Below you’ll find three methods to get the message out of the
Open the message from the Outbox and close it again. Now select the message
and press DELETE
Put Outlook in offline mode. To do this go to File-> Work Offline. Now
restart Outlook and see if you can delete it (you can try this in combination
with method 1). Don’t forget to put Outlook back On-line again.
- Create a new pst-file; File-> New-> Outlook Data File…
- Set this pst-file as your default delivery location in your Account
settings; Tools-> E-mail Accounts-> button Next
- When you now restart Outlook your original pst-file will show up as the
secondary set of folders where should easily be able to remove the file from
or even the complete Outbox folder
- Set the original pst-file as the default delivery location again and
restart Outlook; the Outbox folder will be recreated and will be empty.
Use the Microsoft MDBVU32.EXE tool to forcefully clear the Outbox. The
instructions for this are the same for when
stuck read receipt but instead of choosing “MDB-> Open Root Folder” choose “MDB->
Open IPM Outbox”.
Some Knowlegde base articles about this subject in case the problem still
KB291613: Sent Messages Remain
in Your Outbox
KB293031: Message Copy Remains
in the Outbox When You Send Through a Hotmail or IMAP Account While Offline
KB311001: You Cannot Send
Messages if There Are More Than One Thousand Messages in Your OST Outbox
KB293038: A Copy of a
Forwarded Message Stays in the Outbox
KB195922: OL2000: How to
Troubleshoot Mail Stuck in the Outbox
Primary Computer Service, Inc.
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Inc]. All rights reserved.